Refund policy
Damaged or Defective Products
If your product arrives damaged or defective, we are happy to offer either a full refund or a reshipment at no additional cost.
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To request a refund or replacement, please contact us at daisuke.shimada@revivekicks.com with your order number and a description (and photos, if possible) of the issue.
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Claims must be made within 7 days of receiving your order.
Non-Damaged Orders
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No refunds will be offered for any other reasons besides product damage or defect.
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We encourage customers to carefully review their orders before completing checkout.
Shipping Delays
While we strive for prompt fulfillment, occasional shipping delays may occur due to:
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Human error
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Postal carrier issues
If a delay occurs, we may offer a discount or store credit at our discretion, handled on a case-by-case basis.
Please note that shipping delays alone do not qualify for an automatic refund.
Contact Information
For any questions or concerns, please contact:
📧 daisuke.shimada@revivekicks.com